We want you to love your purchase! Whether you are shopping locally or internationally, we keep our process simple, transparent, and fair.
🔄 14-Day Return Window
- You can request a return within 14 days of receiving your order.
- To start a return, email sales@aussiefootcare.com.au. Please wait for our approval before sending anything back.
📦 Condition of Items
-
Unopened items: Eligible for return if in original condition and packaging. A 10% restocking fee may apply.
-
Opened items: For hygiene reasons, products that come into direct contact with skin (e.g., toe separators, gel pads, compression socks) are not eligible for return once the packaging is opened.
-
Return Postage: Return shipping costs are the responsibility of the customer for incorrect purchase or change of mind.
🌏 Special Note for International Customers
-
International Returns: Please be aware that all international returns must be sent back to our central warehouse in Sydney, Australia.
-
Postage Costs: International return postage can be expensive. We highly recommend checking local carrier costs before initiating a "Change of Mind" return, as the shipping fee may exceed the value of the item.
-
Customs & Duties: Any original import duties, local border taxes, or clearance levies paid at the time of delivery are non-refundable.
💥 Damaged or Wrong Item
- If your order arrives damaged or incorrect, contact us promptly with photos.
-
For International Orders: In the event of a faulty or incorrect item, we will typically provide a full refund or a replacement without requiring you to ship the item back to Australia.
- Claims without details or no response within 7 days may be closed automatically.
💳 Refunds & Cancellations
- Once approved, refunds are issued back to your original payment method in the currency used at checkout.
- Refunds and cancellations exclude original shipping fees and payment processing fees (e.g. PayPal) which are retained by the providers.
- Cancellations must be requested before your order is shipped. Once it leaves our Sydney warehouse, cancellation is no longer possible.
🛑 Delivery Responsibility
- Responsibility transfers to the buyer once the local postal carrier marks the package as "Delivered" (including Authority to Leave, PO Boxes, or Parcel Lockers). We are not liable for missing or stolen parcels after a successful delivery scan.
If you’re unsure about anything, just reach out - we’ll guide you through the quickest solution.
